Service Providers
Last Updated: September 12, 2024
Magpie Literacy uses service providers which may store, process, transmit, or have access to learning application data and/or which help support the operations of our learning applications. That data may include personal information about educators, administrators, and students who use the learning application and/or services supporting the learning applications.
We also use service providers which do not ordinarily and generally process learning application data, but might under some incidental circumstances process that information.
We use service providers that may process personal information that is not processed as part of the learning applications or services related to those learning applications (such as information not processed as part of the learning application services and not for educational purposes).
We also use service providers that do not process personal information from learning applications.
We use service providers to help us provide, maintain, protect, market, and improve our services.
When we use service providers who do, or may incidentally, process personal information we take steps designed to assess their security and privacy practices and we enter into written agreements with them requiring them to process learning application and services data on our behalf in accordance with our instructions and appropriate confidentiality, security, and privacy requirements. These service providers will only have access to the information they need to provide the services they support.
We have listed our current service providers who will, or may incidentally, process personal information, the general type of data they process for us and the service they provide.
This list may change over time, and we’ll work hard to keep it up-to-date. If you have any questions, please contact us: info@magpie.org
Service Providers That Process Personal Information from Learning Applications Data:
| Name of Service Provider | How Magpie uses the Service Provider | What types of information is processed by this Service Provider? |
|---|---|---|
| AWS | Amazon Web Services (AWS) provides Magpie with servers, databases, analytics, and network infrastructure services. | AWS processes learning application and other services data which may include personal information, along with related learning application use data and meta-data. Among other security controls, all learning application data is encrypted at rest and in-transit. |
| Datadog | Monitoring and visualizing application and infrastructure use and performance. | Application and device logs and user information logged. |
| Zendesk | Organizing and responding to support requests. | Support request and response information such as email address of individuals submitting requests, the content of the requests itself (e.g., bug reports, any other help center requests, and data pull requests from teachers and schools). Users may also provide information directly to Zendesk related to support requests and related communications. |
Service Providers That May Incidentally Process Personal Information Supporting Learning Application Services:
| Name of Service Provider | How Magpie uses the Service Provider | What types of information is processed by this Service Provider? |
|---|---|---|
| Google Workspace | Office collaboration tools utilized for Magpie emails, docs, slides, spreadsheets. | Office collaboration emails and files, for example, if a user emails employees for support. |
| Delve | Analyzing qualitative data of UX observation notes. | For product development and enhancement Delve may incidentally process information such as name, and user IDs collected during user experience observations. |
| Slack | Internal team communication tool. | Office collaboration tool through which email address or user IDs of individuals submitting requests and content related to user requests (e.g., bug reports, other help center requests, and data pull requests from teachers and schools). |
Service Providers Which May Process Personal Information Not Related to Learning Application Services:
| Name of Service Provider | How Magpie uses the Service Provider | What types of information is processed by this Service Provider? |
|---|---|---|
| Workable | Recruiting and prospective employee management. | Prospective employee and contractor information. |